(1) Information We Collect
We collect a range of information to enhance your overall experience and offer improved services. Here is what information we collect:
(1.1) User Registration Data:
When you apply for a Securities Trading Account, we may collect personal information such as name, identification number, contact details and any other personal content that you provide to us. The information can be submitted through a Trading Account Application Form, our website fields, or any other communication method (e.g.: email and phone).
(1.2) Financial Information:
To facilitate trading activities, we may collect bank references, source of funds, and net worth information provided by you. This data can be submitted through a Trading Account Application Form, our website fields, or any other communication method (e.g.: email and phone). We also store financial information, including but not limited to bank account details and transaction history.
(1.3) Transaction Information:
We may record information about the transaction data including details about orders and payments, and other relevant information related to the services on our platform.
(1.4) Device Information:
We collect information about the device you are use, including login data, versions, operating system, and cookies (where applicable).
(2) How We Use Your Information
We use the information we collect for various purposes to enhance your experience and provide you with better services. Here is how we may use your information:
(2.1) User Registration Data:
The information gathered during the application for a Securities Trading Account, including your name, identification number, contact details, and other provided information, is used for the purpose of creating and maintaining your account.
(2.2) Financial Information:
We gather your financial details to facilitate trading activities on our platform. This includes utilizing your financial information to record transactions, encompassing essential details like bank account information and transaction history.
(2.3) Transaction Information:
We utilize information about your transactions, including orders and payments, to generate your Account Statement.
(2.4) Contact Information:
We use your contact information to respond to your inquiries, send important notifications and announcements, and provide customer support while addressing technical issues.
(3) Third-Party Services
We leverage third-party services to enhance the functionality, security, and analytics and our platform. These services play a crucial role in providing you with a seamless and secure user experience. It is important to understand the following aspects:
(3.1) Purpose of Third-Party Services:
We integrate third-party services for various purposes, including but not limited to analytics to understand user behavior, enhance security measures, and improve overall performance.
(3.2) Data Collection and Processing:
These third-party services may collect and process data in line with their own privacy policies. This data may include information about your personal data, financial data, and other relevant details necessary for the effective operation of their services.
(3.3) Privacy Policies of Third Parties:
You use of our platform acknowledges that these third-party services operate under their own terms and privacy policies. We recommend reviewing these policies to comprehend how these services handle and safeguard your data.
(3.4) Types of Data Shared:
Depending on the integration, certain information about your interactions with our platform may be shared with these third-party services. This sharing is limited to the data required for specific functionalities, such as analytics reporting or security measures.
(3.5) Updates to Third-Party Services:
This section may be subject to updates as we integrate new third-party services or modify existing ones. We encourage you to check this section periodically for any changes.
By continuing to use our platform, you implicitly consent to the integration of third-party services as outlined in this section. If you have specific inquiries or concerns about these integrations, feel free to reach out to our support team.
(4) Security Measures
We prioritize the protection and confidentiality of your information. Here is an overview of our Security practices:
(4.1) Data Encryption:
We employ robust technical and security measures to safeguard your information from unauthorized access, accidental loss, destruction, or damage. When you provide information through the Trading Account Application Form, our website fields, or other communication methods (such as email and phone), rest assured that your personal details undergo processing on a secure server. We employ firewalls to bolster protection and ensure the secure handling of your information. To further ensure the security of your information, we may periodically request proof of identity before disclosing personal details.
(4.2) Access Controls:
Access to your personal information is restricted to authorized personnel only. We implement stringent access controls and authentication mechanisms to prevent unauthorized access, ensuring that only those with the proper permissions access your data.
(4.3) Data Backups:
To mitigate the risk of data loss, we implement regular data backup procedures. This ensures that your information can recovered in the event of unexpected incidents or system failures.
(4.4) Employee Training:
Our team undergoes extensive training in data security and privacy practices. This guarantees that our personnel are thoroughly prepared to handle your information responsibly and in accordance with established security protocols.
(4.5) Up-to-Date Software:
We regularly update our software and systems to integrate the latest security patches and enhancements. This proactive approach allows us to stay ahead of potential security vulnerabilities, ensuring the ongoing robustness of our systems.
(4.6) User Responsibility:
As a user, you bear the responsibility of safeguarding your trading Account ID, password, and devices. We recommend taking proactive measures to prevent unauthorized access to your account.
We prioritize the confidentiality and integrity of your data, and while absolute security cannot be guaranteed, our ongoing efforts are dedicated to fortifying the protection of your information in alignment with evolving industry standards.
(5) Data Retention
(5.1) Trading Account Information:
Your account information, including personal details such as name, trading ID, contact information, and other related information, will be retained for as long as your account is active and for a reasonable time thereafter.
(5.2) Transaction Data:
Information related to your transactions, orders, and payments will be retained for a period necessary to comply with legal, accounting, or reporting requirements.
(5.3) User support:
Data related to user support interactions, such as customer service inquiries and feedback, may be retained for a reasonable period to address potential follow-up questions and improve our services.
(5.4) Legal Obligations:
We may retain certain information if required to do so by law or if necessary to protect our legal rights, resolve disputes, or enforce agreements.
Please note even after your account is closed, we may need to retain certain information to fulfill legal obligations, prevent fraud, assist with investigations, resolve disputes, analyze usage patterns, or take other actions permitted or required by law.
(6) User Rights
As a user, you have certain rights regarding your personal information. These rights are designed to empower you and provide transparency in how your data is handled. Here are your key rights:
You can review your information at any time by logging into your Trading Account through our platform and navigating to the customer information section. This allows you to check personal details such as Name, Trading ID, Email address, Phone number, and Address. If you have concerns about your data, you have the right to request access to the personal data we may have about you or process on your behalf.
You have the right to request corrections for any inaccuracies in your data. We are dedicated to maintaining accurate and up-to-date information about you.
(6.3) Account Closure:
You have the right to request the closure of your account. To initiate this process, please contact us during our operational hours [between 9:00 AM to 5:00 PM] or send an email to [firstname.lastname@example.org]. We will contact you for the necessary verification steps.
Please note, however, that we may need to retain certain information when we a legal obligation or lawful basis to do so.
(7) Children’s Privacy
Our services are designed for individuals aged 18 and above.
(7.1) Account Application Rejection:
Individuals under the age of 18 attempting to open an account through our website fields will have their application rejected.
(7.2) No Knowingly Collection:
We do not knowingly collect personal data from individuals under the age of 18.
(7.3) Immediate Removal:
If we become aware that we have inadvertently collected information from someone under 18, we take immediate steps to remove it from our servers.
(7.4) Parental Involvement:
We encourage parents and guardians to actively participate in and monitor their children’s online activities to ensure a secure and suitable online experience.
For any concerns regarding the privacy of a child, feel free to reach out to our support team. We will promptly address the issue and respond appropriately to safeguard the privacy and security of the child’s information.
(8.2) Review Recommendation:
(8.3) Effective Date:
(9) Contact Us